SmartUV Repairs
Contact our support team or give us a call to figure out the next steps on getting your repair or replacement.
Light is electromagnetic radiation.
UV light is a classification of this light. Our sun emits all types of light, many of which we are familiar with today.
A few of these types of light include, infrared, visible light, ultraviolet, and gamma rays.
We subdivide UV light into three types, UV-A, UV-B, and UV-C. UV-C is can not pass the atmosphere. Since it cannot pass through the atmosphere, pathogens can not build up immunities.
UV-C passes through the weak walls of microorganisms and disrupts their DNA and RNA.
Our UV-C lamps are a photon based purification system that produce photolysis. Photolysis is the use to break down chemical compounds.
Photolysis kills and inactivates allergens, viruses, bacteria, and mold.
We call Electromagnetic Photolysis.
This purification system is the most effective disinfection method, the best sanitation method. Purifying the air and all surfaces within the effective range.
UV-C is a chemical free sanitizing method. It works through...
Read More +
UV-C light is safe to use, with restrictions. It is not recommended to be in the room when using a UV-C disinfection device. Most of the dead skin on on our bodies will absorb the UV-C, but the complication for this could be a rash.
If you look at the UV-C device while it is running, a short time is okay but the the complication here would be conjunctivitis.
Smart UV makes its UV-C devices with safety features and protective eyewear to ensure your safety.
The Apollo uses an ozone-free bulb and produces no ozone. There is a 10 second delay to start The Apollo, and uses 5-meter motion detection sensors for pets and unexpected visitors. The Apollo also comes with UV-C protective glasses and a remote, if you wish to use the unit from a distance.
Smart UV uses a 30 second delay to start the unit. Smart UV produces a small amount of ozone, for double sanitation, and it is best to wait 30-45 minutes after use to allow the odor to dissipate.
The Helios UV-C wand uses LED UV-C and this is different than the lamps. UV-C when emitted from an LED will be direct and funneled and concentrated. This is why we can use low level wattage, and why Helios is safe to hold for surface disinfection.
Smart UV's UV-C disinfection devices should only be used by adults, as which all other disinfection agents. They are chemical-free, and they are still used for sanitation purposes and best used in the hands of an adult.
UV-C breaks down germs on a molecular level. This is why it can...
Read More +
UV-C light does have to shine on the area to disinfect. UV-C light has very low reflection rates, and can not even pass through glass. For good disinfection in a room, we recommend more than one unit.
It is also a possibility to move the unit around once or twice to ensure good room sanitation levels.
If a user is looking to disinfect an entire room with The Apollo, then we recommend three units placed in uniform throughout the room. This ensures no shadows and a complete disinfection cycle.
Pathogens can’t build up an immune response...
Read More +
UV-C light is an excellent method to kill mold and other types of allergens.
The disinfection effect from UV-C light isn’t something organic allergens or bacteria can build up a tolerance to.
This will work for musty smells as well.
UV-C light is an excellent method to kill mold and other types of allergens...
Read More +
UV-C can't pass through standard glass.
It can pass through quartz, which is what our bulbs are made out of. It is completely safe to look at UVC light through standard glass.
The blue light passes through. The ultraviolet (unseen) germicidal light will be stopped in its tracks from glass and other transparent plastics.
UV-C can't pass through standard glass...
Read More +
UV-C does not cause any type of germ immunity buildup. These resistances are formed form as a reaction of chemical compounds breaking down germs. UV-C is chemical-free.
It operates very differently than chemical compounds. There is no chance for germs to buildup a resistance, as the light is essentially just transferring massive amounts of energy directly to the DNA or RNA of the germ.
It's like saying germs will buildup an immunity to heat. While possible for a few very rare germs, it's not for common ones and it is even more "far fetched" for UV-C.
UV-C does not cause any type of germ...
Read More +
Air quality is measured in Particulate Matter 2.5 (PM2.5). Also called "particle pollution", is a term for a mix of solid particles and liquid droplets found in the air.
PM2.5 comes from outdoor and indoor sources, such as smoking, cooking, burning candles, fireplaces, and fuel-burning space heaters.
These particles can be formed as a result of burning fuel, forest fires, and natural chemical reactions that occur in the atmosphere.
Then we have temperature and humidity. SmartAir cycles through these periodically on the display. They can also all be seen on the App on one screen.
Air quality is measured in Particulate Matter...
Read More +
SmartAir uses UCCO™ Purification to destroy germs, viruses, and more.
UCCO™ is Ultraviolet-C Catalyzed Oxidation. UVC light is a disinfecting light. It passes through germ cell walls, breaking them down from the inside out.
When UVC shines on the nano-catalyst coated filter, hydroxyl radicals are formed on its surface.
These free radicals are unstable. Attaching and breaking down pollutants as they pass by.
Combined with UV-C, SmartAir helps destroy pollutants so you can breathe easy.
SmartAir uses UCCO™ Purification to destroy germs...
Read More +
There are a few things to note here. Some customers ask this in regards to the UV function, and others in "general air purifying potency".
Let's answer the first question first. You know if the UV function is working with the indicator button right above the UV.
If you're looking for assurance, there's a little light leakage that can be seen from peering in at the top.
UVC doesn't bounce, so this is safe to look at. It's just the visible blue light reflection. Easily seen in darker environments.
Next, in most environments, you'll see fluctuations of your air quality in PM2.5. You can see it with incense, cooking, high dust environments, etc. Some particles are too small to set off the air quality monitoring. Please note this.
In these environments, I would suggest running SmartAir Pro for an hour, high cycle, and come back to see if you notice a difference in the air quality.
Many customers in unfavorable environments have noticed significant differences and very quickly, one might even say - immediately.
There are a few things to note here. Some...
Read More +
The inner filter of SmartAir is a dense pack of nano-coated activated carbon. This works to adsorb gaseous pollutants, slow them down and allow fresh air passes through unhindered.
The slowed-down smoke and odors are "attacked" by hydroxy radicals, and super-oxide ions. This helps not only reduce but to destroy.
The inner filter of SmartAir is a dense pack of...
Read More +
VOCs stand for Volatile Organic Compounds with high vapor pressure and low water solubility properties. Most VOCs are derived from man-made chemicals found in petroleum fuels, paint thinners and dry cleaning agents.
VOCs can be emitted from solid or liquid artificial chemicals in a gaseous state. Exposure to some of these chemicals can have short- and long-term adverse health effects.
It has been found that the concentrations of many VOCs are higher indoors potentially ten times higher than outdoors.
This is because VOCs are produced by a variety of products ranging in the thousands. Such as paints, paint strippers, pesticides, cleaning supplies, lacquers, building materials, furnishings, office equipment specifically printers and copiers, copy paper, carbonless copy paper, craft materials like adhesives and glues and permanent markers.
Another factor that contributes to the substantial VOCs concentration indoors is many household products contain organic solvents like paints, wax, varnishes, cosmetics and cleaning products and fuels.
All of these household products have the potential to release organic compounds when in use or stored.
Based on studies conducted by the EPA these higher VOCs levels persist in both rural and urban homes and that very high exposure to these chemicals occurs when these products are used and high concentrations can linger in the air long after use.
VOCs stand for Volatile Organic Compounds...
Read More +
SmartAir's inner filter is nano-coated in a light reacting catalyst. This is known as a photo-catalyst. As a specific range of light shines, UVC light - this causes the nano-coating to generate free radicals throughout its surface.
The reaction is on the surface level, creating a hyper-reactive "pollutant-attacking" filter.
To ensure the UV function is not isolated in sanitizing, but so it can charge the inner filter it is important to replace your filter at 6 month intervals.
SmartAir's inner filter is nano-coated in a light reacting catalyst...
Read More +
No. This is one of the most misinformed topics in the air purification space. With good reason. Ozone is powerful.
SmartAir uses ultraviolet-C bulbs for sanitizing and catalyzing the nano-coated filter to activate PCO. Standard ultraviolet-C irradiation bulbs are clear quartz and allow lower-frequency wavelengths to pass through. These lower wavelengths are responsible for creating ozone.
Our bulbs are doped fused quartz, blocking all lower wavelengths, preventing any ozone creation. This is pure germicidal UV-C.
Tested to show no measurable output. Safe to use anywhere in the home or workplace.
No. This is one of the most misinformed topics...
Read More +
SmartAir Pro is not very loud. In fact, its super quiet. The absolute loudest SmartAir Pro gets is 62 decibels (dB), about as loud as a standard conversation. On the lower settings it is below 30 - quiet as a whisper.
SmartAir Pro is not very loud. In fact, its super quiet...
Read More +
The UV function activates the unique photocatalyst purification process, and increases the ability of SmartAir to remove harmful pollutants significantly.
This can be used continuously, and is recommended.
The only replacements recommended would be for the filter set, every 6 months. This ensures optimal purification.
The UV function activates the unique photocatalyst...
Read More +
Yes, SmartAir is safe to use in any room.
Yes, SmartAir is safe to use in any room.
Read More +
SmartAir has been tested in single pass tests and multi pass pathogen removal applications. With tested applications for dust, pollen, mold, bacteria, and viruses. View SmartAir's testing here:
SmartAir MS2-Phage Viral Testing
SmartAir Single Pass Particulate Testing
SmartAir Pro MS2-Phage Viral Testing
SmartAir Pro Single Pass Particulate Testing
SmartAir has been tested in single pass tests and...
Read More +
Can I Share Control Over The App?Yes. The SmartAir App allows for account creation and shareability of your SmartAir features to others.You can set up schedules, timers, name them, and monitor.
The activated carbon filter is designed to absorb...
Read More +
It is not recommended to be in the room when using a UV-C disinfection device.
Most of the dead skin on on our bodies will absorb the UV-C, but the complication for this could be a rash. If you look at the UV-C device while it is running, a short time is okay but the the complication here would be conjunctivitis. When used in the recommended way, UV-C light is safe to use, with restrictions.
Smart UV makes its UV-C devices with safety features and protective eyewear to ensure your safety.
The Apollo uses an ozone-free bulb and produces no ozone. There is a 10 second delay to start The Apollo, and uses 5-meter motion detection sensors for pets and unexpected visitors. The Apollo also comes with UV-C protective glasses and a remote, if you wish to use the unit from a distance.
Smart UV uses a 30 second delay to start the unit. Smart UV produces a small amount of ozone, for double sanitation, and it is best to wait 30-45 minutes after use to allow the odor to dissipate.
Smart UV's UV-C disinfection devices should only be used by adults, as which all other disinfection agents. They are chemical-free, and they are still used for sanitation purposes and best used in the hands of an adult.
It is not recommended to be in the room...
Read More +
It is not safe to use UV-C light next to plants.
We recommend moving the plants outside the room when using any UV-C products, or covering them up.
It is not safe to use UV-C light next to plants...
Read More +
UV-A, UV-B, and UV-C are all emitted from the sun but UV-C doesn’t make it through the atmosphere. So the typical UV damage from the sun that you’re familiar with is from either UV-A or UV-B.
UV-C is typically only found in man-made devices and it's been dubbed the germicidal wavelength because it disrupts the RNA and DNA of bacteria, viruses, germs etc. and this is where it's the most effective.
Things like wood etc. would take a very long time to affect. Over a long period of time, you might see some effects, but it's not something you should worry about.
UV-C light does fade certain color fabrics over a long period of time. We recommend that they are removed from the room.
UV-C light does fade certain colors over a long period of time...
Read More +
Ozone destroys pathogens by ripping electrons from them and breaking their cellular walls in a process called oxidation. Ozone also destroys organic and inorganic contaminants through the same electron-ripping process and breaks them down to their base elements.
Ozone is extremely powerful and the reaction is virtually instantaneous. This process of ripping electrons stabilizes the ozone molecule and converts it back to regular O2. This give-and-take process is also referred to as reduction/oxidation or redox for short.
Ozone is carcinogenic and should not be breathed in. Ozone levels should never exceed the following average: 0.10 ppm (parts per million) for 8 hours per day exposure.
Most individuals do not need strong ozone producing lamps. It is double sanitation and provides extra levels of disinfection.
The ozone producing Apollo unit can be purchased upon request. When using an ozone producing Apollo, a 4 hour wait time before entering the room is required, and the recommendation is to use the devices at night.
Ozone destroys pathogens by ripping electrons from them...
Read More +
The Apollo has uses an ozone-free bulb, and creates no odor or ozone. Helios uses LED UV-C and produces no ozone.
The Smart UV disinfection Lamp run at the germicidal UV-C wavelength of 253.7nm and some at 180nm. This produces a small amount of ozone, for double sanitation, and it is best to wait 30-45 minutes after use to allow the odor to dissipate.
The 180nm frequency reacts with the oxygen to create ozone (O3) and this is where it comes from.
The Apollo has uses an ozone-free bulb, and creates no odor or ozone...
Read More +
Yes, our products have a wide range of commercial applications.
For large rooms we recommend the Apollo UV-C unit. You can use multiple Apollo units at once to cover a larger space.
Yes, our products have...
Read More +
The Apollo emits only at the germicidal wavelength of 253.7nm.
Smart UV Mini emits at 253.7nm and some at 180nm (so a bit of ozone is created).
SmartUV Wand emits at 270-280nm through LED concentrated diodes.
The Apollo emits only at the...
Read More +
Our portable Smart UV's are battery powered and can be recharged by MicroUSB.
SmartUV Wand is battery powered and can be recharged by MicroUSB.
The Apollo requires a standard wall socket plugin.
Our portable Smart UV Mini's are...
Read More +
Fill out the form below and we’ll get back to you momentarily.
